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Support Form
Our Technical Staff is ready to answer all your PromoClock-related questions and will respond to your request for assistance as quickly as possible.
We strongly suggest that you visit our FAQ’s pages for answers to some commonly asked questions.
What to do in problem situations:
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Trace the problem.
Try to determine which of the following may be occurring:
- software malfunction
- software conflict
- hardware malfunction
- hardware conflict
- one-time problem
- problem that repeats and can be recreated
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Print or write down error messages.
It’s much easier for us to help solve the problem if we receive the complete error message (if one appears).
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Background information: Try to remember all events related to problem you are having such as what other programs were running at the same time? Were there any other smaller problems you noticed beforehand? Have you used this feature before? Etc.
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Fill in and Send Support Request Form
Fill in the form carefully so we won’t need to ask you further questions.
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Wait for us to contact you.
Support requests are treated in the order in which they arrive. Please have patience.
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We aim to answer all technical support requests within 24 hours or one business day, though delays sometimes occur.
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Support Request Form
Please include as much information as possible, as this helps us diagnose your problem faster.
* designates a required field for correct processing of this form.
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